Data Protection

Wicket7 Privacy Policy

Your personal data is our top priority. See exactly how Wicket7 protects your privacy — what data we collect, where it goes, and why.

Last updated: January 1, 2026
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Your Data, Your Rights: Wicket7 never sells your personal information to third parties. Read this Privacy Policy to understand how we collect, store, and protect your data.
1

Introduction & Scope

Wicket7 (wicket7.app) is an online Sports Betting and gaming platform built specifically for users in Bangladesh. We place the highest importance on our users' privacy and apply international-standard security measures to protect personal data.

This Privacy Policy applies to the Wicket7 website, mobile app, and all associated services. By using any Wicket7 service, you are considered to have accepted this Privacy Policy. We may update this policy at any time, and continued use of the platform following any changes will be considered acceptance of the updated policy.

This Privacy Policy is consistent with our Terms & Conditionsand reading both documents together gives you a complete picture of your relationship with Wicket7.

2

What Data We Collect

Wicket7 collects your information in two main ways — what you provide directly, and what is collected automatically. A detailed breakdown is provided below:

Data Type What We Collect When It Is Collected
Identity Information Name, date of birth, national ID number During registration and KYC verification
Contact Information Mobile number, email address, physical address At the time of account creation
Financial Information BKash/Nagad number, bank account details During deposits and withdrawals
Transaction Data Deposit, withdrawal, and bet history Automatically on every transaction
Device & Technical Information IP address, browser type, OS, device ID Collected automatically during site visits
Usage Data Pages visited, time spent, and actions taken Duration of platform use
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KYC Verification: To meet legal obligations, Wicket7 may request a copy of your national ID, passport, or driving licence at any time. This information is stored securely and used solely for identity verification purposes.
3

How Your Information Is Used

Wicket7 uses your data only for specific, legitimate purposes. Every use has a clear reason behind it, and no data is processed unnecessarily.

  • Account Management: Your information is used for registration, login, password recovery, and profile updates.
  • Service Delivery: To keep betting, payment processing, bonus distribution, and live odds services running smoothly.
  • Identity Verification: To verify user age and identity for legal compliance and fraud prevention.
  • Ensuring Security: To detect and prevent suspicious activity, hacking attempts, and money laundering.
  • Customer Support: To resolve your complaints, questions, or issues promptly.
  • Personalised Experience: To analyse your preferences and usage patterns in order to show you relevant offers and content.
  • Legal Compliance: To comply with applicable laws and regulatory directives in Bangladesh.
  • Platform Improvement: To analyze user experience and improve the quality of the site and app.
Marketing Communications: Wicket7 will always obtain your consent before sending you promotional messages. You can withdraw that consent at any time — through your account settings or by contacting our support team.
4

Sharing Data with Third Parties

Wicket7 never sells your personal information. However, limited data may be shared with trusted partners in specific circumstances. Those circumstances are clearly outlined below:

Third Party What Data Is Shared Why
Payment Providers Transaction details, payment methods Deposit & Withdrawal Processing
Identity Verification Services Name, date of birth, identity document KYC & Age Verification
Security Partners IP address, device information Fraud Detection & Prevention
Government & Regulatory Authorities Information Required by Law Legal Compliance
Analytics Services Anonymous Usage Data Platform Development & Analytics

All third-party partners are required to comply with Wicket7's privacy standards and may only use the data they receive for its designated purpose. Any partner found in breach of these standards will have their relationship with us terminated immediately.

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Never Sold: Under no circumstances does Wicket7 sell your name, phone number, email, or any other personal information to advertisers or data brokers.
5

Cookies & Tracking Technologies

Wicket7 uses cookies and similar technologies on its website and app to enhance your browsing experience, save login details, and analyse platform performance.

The cookies we use:

  • Essential Cookies: Required for login, session management, and security. Disabling these cookies will prevent the site from functioning properly.
  • Preference Cookies: Remembers your language, theme, and other settings.
  • Analytics Cookies: Helps identify which pages are used most and where issues arise.
  • Functional Cookies: Keeps live betting, odds updates, and real-time features running.
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Cookie Controls: You can delete or block cookies from your browser settings. However, disabling essential cookies may cause some features to stop working.
6

Data Security Measures

Wicket7 uses industry-standard security technology to protect your personal and financial information. A multi-layered security system ensures your data stays safe even if one layer is compromised.

  • SSL/TLS Encryption: Every interaction on the site, from login to transactions, is secured with 256-bit SSL encryption.
  • Data Encryption: All stored sensitive data is secured with AES-256 encryption.
  • Two-Factor Authentication (2FA): OTP or app-based 2FA is available for added login security.
  • Firewall & DDoS Protection: Advanced measures are in place to prevent unauthorized access and attacks at the server level.
  • Regular Security Audits: Regular penetration testing and security audits conducted by third-party experts.
  • Restricted Access: Only authorized personnel can access specific user data.
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Your Responsibilities: While Wicket7 provides the highest level of security, keeping your password safe and not sharing your account details is your own responsibility. If you notice any unusual activity on your account, contact support immediately.
7

Data Retention Period

Wicket7 does not retain your data longer than necessary. A specific retention period is defined for each category of information:

  • Account Information: For the duration of account activity and up to 5 years after closure (as required by law).
  • Transaction Records: Retained for a minimum of 7 years in accordance with financial regulations.
  • KYC Documents: Retained for up to 5 years following verification.
  • Communication Records: Customer support messages and emails are retained for 3 years.
  • Cookies & Session Data: Typically deleted within 30 days to 1 year.

Once the retention period expires, data is securely deleted or anonymized. If you request deletion and there is no legal obligation to retain it, your request will be honored.

8

Your Right to Privacy

As a Wicket7 user, you have several important rights regarding your own data. Contact our support team to exercise any of these rights.

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Right to Access

You may request to view the information we hold about you.

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Right to Rectification

You may request a correction if any of your information on file is inaccurate.

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Right to Erasure

You may request deletion of your data, provided there is no legal obligation requiring us to retain it.

Right to Restrict Processing

You may request that your data not be used for specific purposes.

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Right to Data Portability

You can request a copy of your data in an easy-to-read format.

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Right to Opt Out of Marketing

You may opt out of promotional communications at any time.

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Request Timeframe: Wicket7 will respond to all privacy-related requests within 30 business days. For more complex cases, it may take a little longer, but you will be informed in advance.
9

Children's Privacy

All Wicket7 services are strictly for adults aged 18 and over. We do not knowingly collect information from anyone under the age of 18.

Age is verified at registration and reconfirmed during the KYC process. If an underage account is detected, it is immediately suspended and all collected data is deleted.

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A Note for Parents: If your child has accidentally registered on Wicket7, please support@wicket7.appto contact us. We will act promptly and delete all associated data.
10

Contact & Complaints

For any questions, concerns, or complaints regarding this Privacy Policy, please contact Wicket7's Data Protection Team directly:

  • Email: support@wicket7.app
  • Support Page: FAQ Page Visit for answers to common questions
  • Response Timeframe: Responses are typically sent within 24–48 hours

Your complaint will be taken seriously and resolved following a thorough investigation. We believe that transparency and accountability are the foundation of genuine trust.

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Policy Updates: If any significant changes are made to this Privacy Policy, you will be notified in advance via your registered email or a platform notification.

Our Commitment to Protecting Your Data

Wicket7 is more than a betting platform — it's a trusted environment where every piece of your data is handled with care.

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End-to-End Encryption

Your data is protected with 256-bit SSL encryption at every step — from transmission to storage. No third party can intercept or read your information in transit.

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Transparent Data Policy

Wicket7 has nothing to hide. This policy clearly explains what data is collected, why it is collected, and how it is used.

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No Data Selling

Your personal information is never sold to advertisers or any third party. This is a core commitment we do not compromise on.

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Information Under Your Control

View, correct, delete your data, or opt out of marketing — it's all in your hands. Manage everything anytime through Account Settings or Support.

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Regular Security Audits

An external team of experts regularly audits Wicket7's security systems. Any vulnerabilities identified are addressed promptly.

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24/7 Privacy Support

For any privacy-related questions or concerns, our support team is available in Bengali 24/7, every day of the week.

Start betting on a safe and trusted platform

Your data is fully protected at Wicket7. Satisfied with our privacy policy? Register with confidence and enjoy the best betting experience on cricket and football.

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